Terms of service

1. Scope

All goods (“Products”) supplied by Dermatologist Own Brand Pty Ltd (“DOB”) are supplied on the below terms and conditions.

2. Order acceptance

No order shall be binding on dermatologistownbrand.com.au until accepted by DOB . An individual contract for the supply of Products, on these terms and conditions, is formed on acceptance of an order from the Customer. DOB reserves the right to accept/cancel any order in whole or in part. 

2.1 Acknowledgement of your order 

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. 

2.2 Advertised products availability 

Products advertised on our online store are pending in-store or supplier availability. Although we keep many items in stock in, we cannot guarantee availability at all times. Products not currently in stock will need to be ordered in from our supplier (pending availability). This can take 1-4 business days from date of order. 

3. Payment terms

Payment must be made in full and on checkout in the online shopping cart.  Payments will be processed immediately and in the event of any out-of-stock items, the terms in 2.1 will apply. DOB will investigate any disputed amounts, and resolve them by issuing an in store credit to the Customer when required

4. Online order processing times

Online orders are actioned every weekday, not on weekends. If you place an order on Saturday, Sunday or Friday afternoon, your order will not be attended to until Monday.

5. Advertised pricing

All pricing is in Australian dollars (AUD$). All transactions are processed in Australian Dollars (AUD$)

6. Warranty

No Warranty expressed, written, or implied is made on any products made or sold by DOB. All descriptions given by DOB as to function are for reference only and are not a guarantee. DOB cannot assume any responsibility for personal injury, labor or other injury arising out of the use of any product manufactured or sold. DOB shall not, under any circumstances, be liable for any special, incidental or consequential damages, including but not limited to damage or loss of goods or claims of customers of the purchaser which may arise and or result from the sale, installation or use of these products. by purchasing, using, or installing the product, the purchaser agrees to all of these terms.

6.1 Manufacturers warranty - Faulty Goods 

Warranty claims on goods must first be approved by the manufacturer/distributor/wholesaler of the product before a replacement can be arranged. This process can take up to 15 Business Days from receiving the items. If an item has a fault we must first substantiate if the item will be repaired, replaced or a refund issued. To assist us in this process please provide as much information as possible, including photos where possible this will quicken up the process of the claim.

7. Pricing

In the event that a product is mistakenly listed at an incorrect price, DOB reserves the right to refuse or cancel any orders placed for product listed at the incorrect price, or for orders in which the total has been calculated incorrectly. DOB reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, DOB shall issue a credit to your credit card account in the amount of the incorrect price.

8. Returns

All sales are final and the purchase of skincare products is non-refundable or exchangeable.
In the case of an adverse reaction, please contact dob@popthis.com.au

If there is an issue with delivery please contact dob@popthis.com.au
within 7 days of delivery. Contact dob@popthis.com.au if there is any  dissatisfaction with the products. We will assess returns on a case by case basis.